Shipping and Returns
Shipping:
All shipments are insured.
All shipments will require a signature at delivery. Please be sure someone will be available to sign!
Gabrielle Fine Jewelry is not responsible for lost or stolen packages.
Local pickup is available by request.
Returns:
Since every piece is designed with you, for you, and made-to-order, we do not accept returns. During the design process, you are involved 100% and we want you to love your ring before it goes into production. If something is not right upon arrival, please reach out as it may be covered under warranty.
Warranty
Manufacturing defects are rare, but in any instance of them, they will arise within just the first few months of wear. There are certain designs that may be more fragile to everyday wear and will be communicated to you during the design process (e.g. pave, shared prong bands, thin bands, etc.).
All pieces come with a one-year manufacturing warranty covering manufacturing defects from the date of delivery.
What is covered:
Defects in materials or craftsmanship resulting from the original manufacturing process given normal wear and proper care.
Some examples of manufacturing defects include:
The structural integrity of the original fabrication
Prongs breaking
Any issues with how the stone was set
All warranty claims submitted in the first year will be at no cost to you. Claims will be reviewed and inspected by us. Coverage is determined at this stage and will be communicated with you.
What is NOT covered:
Normal wear and tear
Accidental damage
Improper care
Excessive impact
The center stone
Any repairs or resizing done with a third-party other than Gabrielle Fine Jewelry will void this warranty.
Warranty claims can be submitted to info@gabrielle-finejewelry.com. Please include in the subject line: “Warranty Claim Submission” with your name and purchase date.
If you are unsure if it is covered or not, please still reach out and we can discuss solutions! We want your piece to be beautiful and structurally sound at all stages of life.
Resizing
We want you to have the perfect fit. Each item purchased from us is eligible for one free resizing within the first year of purchase. During this period, we'll also cover the cost of shipping to and from our workshop.
After the first year has passed, resizing is still available, but will be subject to a fee (quoted on a case-by-case basis), and the customer will be responsible for shipping costs to and from our workshop.
To request a resizing, please contact us with your order details and we'll walk you through the process.